Refund Policy

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

We only process refunds in the case of the event being cancelled.

Refunds

Should an event be cancelled, we will contact you at the email you used to purchase tickets and process a refund as soon as possible.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 21 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at web@cdra.org.uk or use the contact form on the website.

Need help?

Contact us at web@cdra.org.uk for questions related to refunds and returns.